We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now? 2) Why can't you give me a timescale o...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Hi, we run a charity and our website is being classified by Vodafone as having 18+ restricted content. However it doesnt. When you run a site report on blocked.org - Vodafone is the only provider that is blocking the site.Could this be checked, and h...
Hello. Has anyone had this before? I turned my network preference to 4g inside the 5g area and got 5g data speeds . How comes this is the case. Switched it back to 5g and was very similar speeds. Intrigued
Hello,Community website https://www.ccommunity.ca/ is being marked incorrectly as an adult 18+ website. This is a community support website and does not have any adult content. Can we please have this sent in to be corrected so it's not marked as 18+...
I don't know where to turn with this. We are with Vodafone because they are the only provider that has ANY coverage in our area (see below). We have the WiFi Calling service enabled but it is inredibly unreliable and we are constantly bombarded wit...
Hello. New recently to Vodafone. Grew sick of O2. My village now has 5g on Vodafone and speeds are great etcetc . Now I know Vodafone have turned off their 3g and refarmed their signals for 4 and 5g . When out and about around Preston/Longton (where...
Hi,We have recently discovered that customers using Vodafone internet are encountering difficulties accessing our website, receiving an error message stating, "Your connection is not private`." Our site is working fine on all other networks and broad...
I can't navigate to the websites https://www.arenabreakoutinfinite.com and https://www.arenabreakout.com as they appear to be blocked by Secure net, could you please unblock them?
This morning in OX2 0DA, the 4G network dropped off. This occasionally happens and after a minute or so, it comes back up. Today it stayed off. I hadn't received any notification text message.On calling 191 I received the usual apologies, so sorry...
Hello,I am reaching out from nexu.co. In the last 3-4 weeks we had some reports from our customers that the service is not accessible through their Vodafone lines. We investigated the problem and saw the Vodafone securenet classified nexu.co as a hig...
2 months ago I've noticed there's 5G coverage available over a location I visit frequently on the coverage map. But every time I visit the location there's no 5G. Talked with Vodafone twitter team, they say that masts being under maintenance etc typi...
