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Curve tracker Bluetooth out of Range

gtallman
2: Seeker
2: Seeker

I have 2 Curve trackers that work fine other than they both report Bluetooth is out of range even when they are right next to my phone ?  I contacted Vodafone who advised I needed a firmware update - followed instructions but didn't resolve problem so not sure if the update completed or not.  Does anyone know how to find out if my devices have the latest updates?  And has anyone else had issues with Bluetooth out of range all the time?

2 REPLIES 2

AnnS
17: Community Champion
17: Community Champion

You need to speak to V by Vodafone support here V by Vodafone Support @gtallman  You can live chat or they will call you to provide direct help and support.

alexma
2: Seeker
2: Seeker

Did this ever get sorted? I activated my device via IMEI and now the curve device is constantly showing as "Bluetooth out of range" as well.