Last Post after a poor experience with Vodafone after my Samsung J6 suddenly (2+ weeks ago) started failing to send/receive TEXTS - most importantly OTPs from Banks, Groceries online. What is the outcome?
Lengthy phone calls to Vodafone 191 (Adamant it had nothing to do with their network and switch off of 3G). Diagnosis by Vodafone - I needed a new SIM card. 1st didn’t arrive (they cancelled order as I didn’t respond to a TEXT (good grief - NON RECEIPT of TEXTS was the issue). 2nd SIM could not be activated either by me on my ipad or (after more phone calls to 191) by Vodafone. Vodafone answer was that their Website was under update but couldn’t explain when etc bla bla bla. AND I had to get myself to one of their SHOPS. (Not possible 200 mile trip and day off work for a driver…). Here is a USEFUL TIP for SIM SWAP issue - I put ipad to one side and dug out the old PC I had when I first signed up with Vodafone. (see 2nd AMAZINGLY HELPFUL TIP which meant I could get a text on phone to log in). Successful on my old laptop and managed to activate SIM SWAP. 2nd TIP came from @miland451 Went to Galaxy Settings - Connections/Mobile Networks/Network Mode and changed from LTE/3G/2G auto correct to “2G only” and texts from days ago flooded in.
The new SIM made no difference so, because Vodafone has switched off 3G, with nothing else in place and because I have a 4-5 year old phone, I am currently stuck with having to switch my phone down to 2G to ensure TEXTS or spending a lot of money trying to buy a new smart(er) phone. Having checked coverage in my area on the very useful site checker.ofcom.org.uk I will be moving away from Vodafone because signal and staff alike have been poor. Hope some of this helps someone - especially @miland451 great lifesaving temp fix. Thanks also to @Gemma who thought it would be down to poor reception (SUDDEN poor reception). Feel “dumped” by Vodafone. Ask for and was promised a call back on landline from Vodafone manager but it never materialised either. HeyHO.
